At SpiceFusion, we aim to ensure timely and safe delivery of our products. This Shipping Policy outlines the terms and conditions related to shipping, delivery timelines, and related matters.
By placing an order on our website, you agree to the terms stated below.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volumes or unforeseen circumstances, processing times may be extended.
2. Shipping Locations
- We currently ship across India.
- At this time, international shipping is not available unless explicitly mentioned on the website.
3. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout and clearly displayed before payment.
- Any promotional free-shipping offers will be subject to specific terms mentioned on the website.
4. Estimated Delivery Time
- Estimated delivery time ranges between 3–7 business days after dispatch, depending on the delivery location.
- Delivery timelines are indicative and may vary due to courier operations, location accessibility, weather conditions, or other external factors.
5. Shipping Partners
- Orders are shipped through reliable third-party courier and logistics partners.
- SpiceFusion is not responsible for delays caused by courier partners once the order has been dispatched.
6. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS.
- Customers are advised to track shipments using the provided tracking link.
7. Delivery Issues
- If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the package, re-shipping charges may apply.
- SpiceFusion is not responsible for delays or losses caused by incorrect or incomplete address details provided by the customer.
8. Damaged or Missing Packages
- If you receive a damaged package, please notify us within 48 hours of delivery with supporting images or videos.
- In case of missing items, customers must contact us within 48 hours of delivery for investigation and resolution.
9. Change of Shipping Address
- Shipping address changes are allowed only before dispatch.
- Once an order is shipped, the address cannot be modified.
10. Delivery Acceptance
- Customers are advised to inspect the package at the time of delivery.
- Acceptance of the delivery confirms that the order has been received in satisfactory condition.
11. Force Majeure
SpiceFusion shall not be liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to natural disasters, strikes, lockdowns, government restrictions, or transportation disruptions.
12. Contact Information
For any questions regarding shipping or delivery, please contact:
Spicefusion
Email: spicefusionindia@gmail.com
Phone: +91 78568 15923
Website: www.spicefusion.in